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bigpictureloans bbb

Uncovering the Truth: Big Picture Loans BBB Rating and Customer Reviews Explained

bigpictureloans bbb


Big Picture Loans is an online lending company that provides personal installment loans to consumers in need. With a focus on helping customers with bad credit or no credit, Big Picture Loans offers a convenient and easy application process, along with personalized customer service. However, like any other financial service, it's important to research the company before committing to a loan. This brings us to the topic of this article - Big Picture Loans' rating with the Better Business Bureau (BBB).

Understanding the BBB

The Better Business Bureau (BBB) is a nonprofit organization that focuses on advancing marketplace trust by setting standards for ethical business behavior and conducting business reviews. The BBB assigns ratings to businesses based on a variety of factors, including customer complaints and their resolution, transparency in business practices, and adherence to BBB standards. A business's BBB rating can provide valuable insights into their legitimacy and customer satisfaction.

Big Picture Loans' BBB Rating

Big Picture Loans currently has a BBB rating of A, which is the second-highest rating the BBB offers. This indicates that the company has a good reputation and is trustworthy. The A rating also takes into account the company's response and handling of customer complaints, as well as their business practices and advertising.

The Complaints

While Big Picture Loans has an overall A rating, it's important to note that the company has received a total of 103 complaints in the past three years. These complaints are primarily related to issues with the product or service offered, billing or collection issues, and problems with advertising and sales practices.

Response to Complaints

One of the key factors that contribute to a business's BBB rating is how they respond to and handle customer complaints. Big Picture Loans has resolved 96 of the 103 complaints filed against them, which shows a proactive effort in addressing and resolving customer issues. However, some customers have reported difficulty in reaching the company's customer service team, leading to delays in resolving their complaints.

Transparency in Business Practices

Transparency is an essential aspect of any business, and it's a significant factor that the BBB considers when assigning ratings. Big Picture Loans provides detailed information about their loans, interest rates, and fees on their website. This helps customers make informed decisions about borrowing from the company and builds trust in their services.

Adherence to BBB Standards

To maintain a high rating with the BBB, businesses must adhere to their standards. This includes being transparent with customers, addressing complaints promptly and appropriately, and being truthful in advertising. Big Picture Loans has been in business since 2012 and has consistently maintained an A rating, indicating their commitment to upholding BBB standards.

The Takeaway

Based on their BBB rating, Big Picture Loans is a legitimate and trustworthy lender for those in need of personal installment loans. While they have received some complaints, the company has actively worked towards resolving them and has a strong track record of customer satisfaction. As with any financial decision, it's important to research and understand the terms and conditions before taking out a loan, and Big Picture Loans' A rating with the BBB can provide some assurance in this regard.



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